SKU number of the product (optional if only one product was purchased):
Reason of return (optional):
NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.
Request for returning an item must be submitted within 30 days of the invoice date.
Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.
Except in the case of a manufacturer’s defect, return shipping charges are not refundable and initial shipping fees are not refundable.
A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean.
All return items must be in “re-sellable condition” ** to qualify for a return or exchange.
Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
** Note about “re-sellable condition”: Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.