However if you are not completely satisfied with your purchase, simply contact us within 30 days from your date of reception for a hassle free exchange or return.
Please send an email request to info@leather-n-dagger.com with the following information: ⦁ Your Full Name: ⦁ Order Number: ⦁ Email Address: ⦁ Phone Number (optional): ⦁ SKU number of the product (optional if only one product was purchased): ⦁ Reason of return (optional): NOTE: To expedite your return request, please be sure to include all information above in your email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer Service representative will email you instructions for returning your item.
Return Conditions:
⦁ Request for returning an item must be submitted within 30 days of the invoice date. ⦁ Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to. ⦁ Except in the case of a manufacturer’s defect, return shipping charges are not refundable and initial shipping fees are not refundable. ⦁ A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean. ⦁ All return items must be in “re-sellable condition” ** to qualify for a return or exchange. ⦁ Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item. ⦁ If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item. ⦁ If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request. ** Note about “re-sellable condition”: Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.